Refund policy

Returns

At George Townley Store, each print and frame is made to order with care and attention to detail. Because of this, all sales are final except where an item arrives damaged, defective, or not as described.

Before ordering, please double-check your size and frame selection. We move orders into production quickly so you get your print as fast as possible while you're still excited about it! This does mean details can't be changed once production has started (see "Order Changes" below).

If you have any issues with your order, please don't hesitate to reach out at hello@georgetownleystore.com

I read every message myself and I'm always happy to find a solution that works for you, I want you to be genuinely happy with your piece.

Order Changes & Cancellations

Because each piece is made to order, changes or cancellations can only be made within 4 hours of placing your order. After this window, your order has entered production and cannot be modified, cancelled, or refunded for change-of-mind reasons.

If you've made a mistake with sizing or framing, email me as soon as possible, I can't promise a fix outside the window, but I'll always try.

Damaged or Defective Items

If your print arrives damaged or defective, I'll send a free replacement, no return shipping required. Just email clear photos of the damage as soon as you notice it, ideally within 30 days of delivery, so I can process it quickly.

Lost Orders

If your order is lost in transit and the courier can't locate it, I'll send a replacement print at no extra cost.

International Orders

For orders shipped outside the United States, customers may be charged customs fees, import duties, or taxes by their country upon arrival. These charges are the responsibility of the customer and are not included in the order or shipping price.